Delivery

How do I change my delivery address? When do you send out my order? Do I get a track & trace? What are the delivery times? / When will I receive my order? Do you offer international deliveries? Can I track my order online? What shipping options do you offer and what are the associated costs? Which carrier will deliver my package? What should I do if my package is not delivered (on time)?

What should I do if my package is not delivered (on time)?

Once your package is shipped, you will receive a tracking link. Please note that this link may take up to 24 hours to become active. We recommend that you carefully monitor the tracking of your package using this link. If your package is not delivered within 5 business days, please contact your account manager for further assistance.