Polityka prywatności

Your privacy is very important to Loopper. That's why we comply with data protection regulations. This means your data is safe with us and that we always use it appropriately. This privacy statement explains what   we do with the information we collect about you at our online store: www.loopper.pl/ .
 

Personal data processed

When you use our online store, we receive the following information about you:

• Your name and surname
• Your address
• Your phone number
• Your billing address
• Your email address
• Your gender
• Your IP address
• Your location data
• connections with social media
• data about your visits to our (mobile) websites and apps: URL, IP address, browser type, language, date and time of your visit
• data about your interests as a user of our (mobile) websites and applications, products and services
• financial data related to orders and payments
• data you provided during registration, such as your username and password 
   

The law calls this personal data and states that we can only use it if we clearly explain why and for what purpose. You can read more about this below. We do not share your personal data with other companies or institutions unless it is necessary for the online store or when required by law. For example, if we suspect fraud, we may file a police report.
 

The purpose of personal data processing

We may use your data for the following purposes:

• in order to implement contracts concluded with you
• to provide you with agreed services, products and information
• to inform you about current and future Loopper products or services
• to enable participation in promotional campaigns
• to best match information and offers to your interests
• to meet legal requirements
• to grant you access to our website, regardless of whether this is based on your registration as a user
• to improve the quality, security and convenience of using our website
• to contact you about the services you have requested
• to conduct market research

To the extent that your consent is required for these processing operations, Loopper will only process your data if you provide such consent.
 

Your account

You can register for certain parts of our online store. You'll be asked to provide information about yourself. This information allows us to create an account, which you can log in to using your email address and a password of your choosing. We store this information so you don't have to re-enter it each time and so we can easily contact you when needed for online store-related purposes.

We retain this information for as long as your account exists. You can change your information through your account at any time.
 

Order fulfillment     

When you place an order with us, we use your personal data to fulfill your order. We may then share your personal data with our courier company to deliver your order. We also receive payment information from your bank or credit card company.

We retain this information for as long as necessary to fulfill your order and then until the warranty period expires. We retain some information longer because it is required by law. For example, we must retain your proof of purchase and your invoice for seven years for the purposes of the Dutch Tax Office (Belastingdienst).
 

Contact form

You can use the contact form to ask us questions or submit inquiries. You'll need to provide certain information. We store this information until we're satisfied with your response, and for six months thereafter. This allows us to easily access it for future inquiries. It also allows us to train our customer service team to improve.
 

Newsletter

You can subscribe to our newsletter. You'll find news, tips, and information about our products and services. You can unsubscribe at any time. Each newsletter includes an unsubscribe link. Your email address is added to the subscriber list only with your consent.
 

Sharing with other companies or institutions

We only share your personal data with other companies or institutions when necessary for our online store or when we are legally obliged to do so (for example, when the police request it if a crime is suspected). We work with certain companies. These partners may therefore receive your personal data. They ensure that the advertisements contain the most interesting or attractive offers possible. This is necessary for us to deliver what you order. They may then send you advertisements themselves. Some partners are based outside the European Union. In such cases, we always ask for your consent before receiving your data.
 

Processing entities

To the extent that Loopper uses third party services for the purposes set out in this Privacy and Cookie Policy, and these third parties have access to your personal data when providing these services, Loopper has taken the required contractual and organisational measures to ensure that your data is processed only for the purposes described here.
 

Cookies           

Loopper uses cookies to collect data. A cookie is a simple, small file transferred along with pages of this online store and stored by your browser on the hard drive of your computer or mobile phone. The information stored in it can be retransmitted to our servers upon your next visit.
 

When you visit our online store, we ask you to consent to the use of cookies. If you accept this (by clicking "Accept" or continuing your visit to the online store), the cookies described in points A to F below may be placed. If you do not consent, only functional cookies may be placed. You may not be able to use all parts of the website. If you do not wish to accept cookies, you can always set this in your browser. For more information, contact your browser manufacturer. If you disable cookies, some features may not work or some services may not be available to you.
 

The following types of cookies may be placed via this website:
 

A.  Use of Persistent Cookies:
We can use a persistent cookie to recognize you when you return to our website. This allows us to tailor the website specifically to your preferences. If you consent to the use of cookies, we can also use a cookie to remember this. This saves you time and makes using our website more enjoyable. You can delete persistent cookies in your browser settings.

B.  Use of session cookies:
We use a session cookie to see which parts of the website you view during a given visit. This allows us to best tailor our service to our visitors' browsing habits. These cookies are automatically deleted when you close your web browser.

C.  Our Own Tracking Cookies:
With your consent, we place a cookie on your device that can be read when you visit a website in our network. This cookie allows us to learn that you visit other websites in our network besides ours. The profile we create is not linked to your name, address, email address, or similar data, but is solely used to tailor advertising to your profile so that it is as relevant to you as possible.

D.  Tracking Cookies from Our Advertisers
With your consent, our advertisers place tracking cookies on your device. They use them to record which websites within their network you visit and thus build a profile of your online behavior. This profile is also based on similar information they receive from your visits to other websites within their network. This profile is not linked to your name, address, email address, or similar information known to us, but is solely used to tailor advertisements to your profile so that they are as relevant to you as possible.

E.   Google Analytics:
Our website uses a cookie from the American company Google as part of its Analytics service. We use this service to track visitor usage and generate reports on how the website is used. Google may transfer this information to third parties if legally required to do so, or to the extent that third parties process the information on Google's behalf. We have no control over this. We have not permitted Google to use the obtained analytical information for other Google services.

The information collected by Google is anonymized to the greatest extent possible. Your IP address is explicitly not transferred. The information is transferred to and stored by Google on servers in the United States. Google has declared that it adheres to the Privacy Shield Principles and participates in the Privacy Shield program of the US Department of Commerce. This means that an adequate level of protection is ensured when processing any personal data.

F.  Social Media: 
Our website includes buttons that allow you to promote (like) or share (tweet) pages on social networks such as Facebook and Twitter. These buttons work using snippets of code from Facebook and Twitter, respectively. This code sets cookies. We have no control over this. Please review the privacy statements of Facebook and Twitter (which may change regularly) to learn what they do with your (personal) data processed using these cookies.

The information they collect is anonymized to the greatest extent possible. The information is transmitted and stored by Twitter, Facebook, Google+, and LinkedIn on servers in the United States. LinkedIn, Twitter, Facebook, and Google+ declare that they adhere to the Privacy Shield Principles and participate in the Privacy Shield program of the U.S. Department of Commerce. This means that an adequate level of protection is ensured when processing any personal data.
 

Security

The security of your personal data is very important to us. To protect your privacy, we use the following measures:

• Access to personal data is secured by username/email address and password.
• We use secure connections (Secure Sockets Layer, or SSL) to protect all information transferred between you and our website when you provide personal information.

Furthermore, we have, of course, implemented appropriate technical and organizational measures to protect your personal data against loss or any other form of unlawful processing. We do not retain your data longer than is legally permitted, legally required, or necessary for the purposes for which it is processed. The length of time for which specific data is retained depends on the nature of the data and the purposes for which it is processed. Therefore, the retention period may vary depending on the purpose.
 

Access to your data and its modification or deletion

If you have any questions or would like to know what personal data we hold about you, you can always contact us. Contact details can be found below.

You have the following rights:

• Obtaining an explanation of what personal data we have and what we do with it
• insight into the exact personal data we hold
• correcting errors
• deletion of (outdated) personal data
• withdrawal of consent
• objecting to a specific use of data

Please remember to always clearly identify yourself, so we can ensure we don't change or delete the wrong person's data. To prevent misuse, we may ask you to provide proof of identity. If you wish to view personal data associated with a cookie, please send us a copy of the cookie. You can find this in your browser settings.

Changes to this privacy statement

When our online store changes, we must of course also adapt our privacy policy. So, please always pay attention to the date mentioned above and check back regularly for new versions. We will endeavor to notify you of any changes separately.

Filing a complaint

If you feel we are not helping you adequately, you have the right to lodge a complaint with the supervisory authority. This is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact details

• Loopper
• Pieter Braaijweg 101
• 1114 AJ Amsterdam
• Promo(at)loopper.com

Related pages

You can find additional information about our general terms and conditions on the General Terms and Conditions page , while practical questions and answers can be found in our FAQ.